Adrie Reinders

KLM Shame on you!!

Today I had to change my business class flight departing from Amsterdam due to a family member’s serious health issue. I paid a business class ticket because I like to have flexibility when I travel and am faced with changing schedules from time to time. But when I wanted to change my ticket today, I was told by KLM that I would have to pay almost as much again to change my ticket – making the total outrageously high. I have an office in San Francisco and make this trip every single month. KLM gave me a platinum card for life because of all the flying I have done with their airline – but the only real use that card seems to have is as an icescraper in wintry conditions when the window of my car freezes over!!

KLM already wasn’t one of my favourite airlines because of the way they make it impossible to use your airmiles when you want to. They are now in my black book – is this the new way to steal from your customers??

Shame on You, KLM